I’ll never forget the best compliment I’ve ever received in my life.
I was in my early 20s, telling a friend about a teenage-angsty poem I wrote in high school, titled “Average,” about how unexceptional I was -- not smart enough, not pretty enough, not thin enough, etc. On this particular day, a lot of those old feelings were coming back, and I was once again feeling like an average, uninteresting person. She said, “But you’re real. And that’s not average.”
As I’ve gotten older, I’ve realized that she was right — genuine, authentic people can be hard to come by. But nobody likes a “fake,” right? No one likes to be lied to, whether it’s outright or in how someone presents themselves.
Well, your clients don’t like fake, either. They don’t want you to lie to them, to try to sell them something, or to misrepresent something. They just want an honest person who will be straight with them and not try to pull any punches. And if they think you’re just telling them what they want to hear, they might just go with a different REALTOR®.
So, how can you make sure you’re being authentic with your clients? Take a look at these qualities of genuine people, as outlined by Entrepreneur.com, and see if you fit the bill.
They don’t seek attention. Genuine people are self-confident and don’t crave attention in order to feel better about themselves. Your meetings with your clients should be about them and what they need. Don’t bring things back to yourself.
They don’t worry about being liked. Authentic people are who they are. If you like them, that’s great; if you don’t, they’re OK with that, too, and they won’t hold it against you. Don’t try to make your clients like you. If you work hard, are honest and do right by them, they will like you just fine.
They mean what they say. Genuine people don’t need to exaggerate, sugarcoat, boast or downplay anything. They tell you the truth — what they really think or what really happened — because they don’t worry about impressing you, winning your affection or scaring you off. Being matter of fact with your clients is a sure way to win their trust.
They’re not thin-skinned. Authentic people don’t take things too seriously or personally. They know that, in most cases, whatever is going on is not all about them, and they can see the big picture. You can stay calm and collected with your clients by remembering to stay above the fray and roll with the punches.
So, do yourself and the rest of the world of a favor. Be authentic. Be genuine. Be yourself.